When the Spotlight Finds You: Three Lessons in Crisis Communications for Mission-driven Leaders
Jessica A. Kuron Public safety agencies don’t get to choose when the spotlight turns their way – a single incident can take over the headlines without warning. In those moments, leaders often ask: What do we say? What don’t we say? When do we say it? And, how do we balance maintaining trust with protecting the integrity of the investigation? As former Chief of External Engagement for the US Attorney’s Office, and as an advisor to schools, nonprofits and public…
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